How Our Policy Treats Your Account Data
Your account with us begins with a mobile number and a password, and that is about where the personal side of it ends. When you fund the wallet through bKash, Nagad or Rocket, the payment rail sends us a transaction reference, the amount and a timestamp.
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We never see your wallet PIN and we do not store it. An Upay or bank transfer works the same way — the record is the reference, not your credentials. We put that record to three jobs. We match the deposit to your account so the
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balance is right. We screen for duplicate accounts and payment fraud, because an unmatched transfer is money that can go missing. And we keep what Bangladesh tax and accounting rules require us to keep — nothing beyond that sits still. Cookies cover the rest. A session
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cookie keeps you signed in between page loads on your phone. A small analytics set tells us which lobby pages stall on a slower mobile connection. Block or clear them whenever you like; the lobby still runs, you just sign in again more often. None of
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this is a fixed promise. What you may access and what we may hold depends on your local law and eligible regions. Where a local rule is stricter than this page, the law wins, and we will tell you what changed.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.