Reference

The Terms That Cover Your Account

One written set of terms covers every deposit, withdrawal and lobby session you run with us, and you can read all of it before you open an account. Do check the eligibility line first, because access depends on your local law and eligible regions.

Plain-English account rulesbKash, Nagad, Rocket clausesEligibility by local lawClause help by chat and email
dls2026 The Terms That Cover Your Account
DATA AND SECURITY

Account Security and Data Handling

Your account record holds the details these terms rely on: the name you registered, wallet numbers, deposit and withdrawal history, and device stamps from your logins. We keep it to run the account and settle payment disputes, not to sell. Cookies here remember your session and language choice; clear them in your browser and the lobby still loads. Login runs on an OTP sent to your registered number, so keep that SIM with you. Ask support if you want to see, correct or delete the personal data we hold — some payment records stay archived where local rules require it.

Name match on every payout

We check the name on your account against the name registered to your bKash, Nagad or Rocket wallet before releasing a withdrawal. Mismatches are held, not cancelled, while you send proof.

One account per person

Running two accounts to work around a term is a breach, and both get frozen while we check. If you opened a duplicate by mistake, tell support and it gets closed.

Data you can ask about

You can request a copy of your account data, ask us to fix a wrong number, or ask us to delete what we no longer need to keep for payment records.

Keeping terms on record

Every version of this page is dated and stored, so a dispute about an older clause can be checked against the wording that applied when you deposited.

ACCOUNT HELP DESK

Where to Take a Terms Question

A clause you do not follow is worth asking about before it costs you. Our Bangladesh support team takes terms questions through live chat inside your account and by email. Send the clause heading or the section name, plus your account ID, so the right record gets pulled. If the question touches a payment, attach the bKash, Nagad or Rocket transaction ID from your wallet app. We reply in English and keep a written thread of every exchange, so you always have something to point back to later.

Live chat in your account Open the chat panel after you log in and quote the clause you are asking about. It works in a mobile browser, so you can message us from a bus in Dhaka without switching devices.
Email for written answers Use support email when you need the reply kept in writing, such as a name-match question on a wallet transfer. Include your account ID and the clause heading.
Wallet proof upload Payment disputes move quicker with a screenshot from your bKash, Nagad or Rocket app showing the transaction ID, the amount and the time, uploaded straight into the ticket.

Questions About the Terms

These are the clauses people ask about most, answered the way we would answer them on chat. If your case is not here, send it across with your account ID and we will point you to the exact wording that applies to you.

From the moment you create an account, and again each time you log in after a change. If any part of a change does not suit you, stop using the account and tell support.

No. Money must come from a wallet registered in your own name, because we match the sender name to your account before crediting. Third-party deposits are returned to whoever sent them.

Tell us early. Most first-time slips are handled with a warning once we see the record, but balance tied to automated play or a duplicate account may be held while the case is checked.

Only partly. Access depends on your local law and eligible regions, so no page can promise availability where the rules do not allow it. Check that before you fund the wallet.

Message support from your registered email or the in-account chat and ask for closure. Withdraw any remaining balance first, since a closed wallet cannot receive funds later.

This page is the current version, and the heading above the text shows when it took effect. Earlier versions stay with support, so you can ask for the wording that applied on a given deposit date.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.